Refund policy

Return & Refund Policy

We stand behind every product we sell. If it's not working for you, we'll make it right.

Our Promise

Supplements: 60-day money-back guarantee. If it's not the right fit, send it back — even an empty bottle. We mean it.

Red Light Pad Device: 30-day satisfaction guarantee, plus a 1-year limited warranty against manufacturing defects.

Supplements — 60-Day Money-Back Guarantee

Try the product. Take it daily. Give it a real chance — most adaptogens and botanicals need 4-6 weeks to show their full benefits.

If after 60 days from your delivery date you're not feeling a difference, send it back for a full refund. We don't ask you to ship back a sealed, untouched bottle. Used and even empty bottles count. That's our way of saying we trust you to give it a fair try.

How to Start a Supplement Return

  1. Email us at support@shopstellarsecret.com within 60 days of your delivery date
  2. Include your order number and which product you're returning
  3. Tell us briefly what didn't work — this helps us improve, but it's not required
  4. We'll send a return address and instructions within 1 business day

Who Pays for Return Shipping

If the product was defective, damaged, or we sent the wrong item: We pay for return shipping. We'll send a prepaid return label.

If you simply changed your mind or the product wasn't right for you: You pay for return shipping. This is industry standard for supplements and helps us keep our prices honest. Typical return shipping costs $5-12 depending on package size and your location.

How Your Refund Is Issued

You choose:

Refund to original payment method. Standard option. We process refunds within 3 business days of receiving your return; your bank may take 5-10 additional business days to post the refund.

Store credit. Choose this if you'd rather try a different product. Store credit is issued as a digital code you can apply at checkout. Never expires.

We process all returns within 3 business days of receiving them at our facility.

Red Light Pad — 30-Day Satisfaction Guarantee

Devices work differently than supplements. You'll know within a few weeks whether the pad fits your routine, your body, and your needs.

What's Covered

30-day satisfaction guarantee: If you're not satisfied within 30 days of delivery, return the device in working condition with all original parts (pad, controller, USB cable, packaging) for a full refund.

1-year limited warranty: If the device fails through normal use within 1 year of delivery, we'll replace it at no cost.

What's NOT Covered

  • Damage from drops, impact, or rough handling
  • Water damage or use in wet environments (the device is not waterproof)
  • Normal wear on the velcro strap after extended use
  • Damage from non-standard USB chargers (use 5V/1A USB power only)
  • Cosmetic wear from normal use (small scuffs, fabric pilling on the strap)
  • Returns of devices in non-working condition for non-warranty reasons

How to Start a Device Return or Warranty Claim

  1. Email us at support@shopstellarsecret.com within 30 days (returns) or 1 year (warranty)
  2. Include your order number and a brief description of the issue
  3. For warranty claims, include a photo or short video showing the problem if possible
  4. We'll send return instructions within 1 business day

Device Return Shipping

Within 30-day satisfaction window: We pay return shipping. We'll send a prepaid label.

Warranty claims (within 1 year): We pay return shipping for verified manufacturing defects.

Returns outside the 30-day window for non-warranty reasons: Not eligible for refund.

Subscriptions

If you're on a subscribe-and-save plan, you can:

  • Cancel anytime, no fees, no questions. Manage your subscription from your account at stellarstory.us/account or email us.
  • Skip a delivery if you're not ready for a refill yet.
  • Pause your subscription for as long as you need.
  • Change products within your subscription to try something different.

Important: If you cancel after a subscription order has already shipped, that order is final sale. We can't refund or pause an order already in transit. To avoid this, cancel or skip at least 2 days before your next billing date — we send a reminder email 2 days before each shipment.

Bundle Returns

If you ordered a bundle (Starter Trio, Long Shift Kit, etc.) and want to return part of it, we can refund the individual product at its bundle-equivalent price (the bundle discount is applied proportionally across products).

If you're returning the entire bundle within the 60-day window, you'll receive a full refund of the bundle purchase price.

What We Can't Refund

To be straightforward about the edge cases:

  • Items returned after the 60-day window (supplements) or 30-day window (device)
  • Devices damaged from misuse (drops, water, non-standard chargers)
  • Original shipping costs if your order qualified for free shipping but you return enough that the order falls below the $35 free-shipping threshold (we'll deduct the original shipping cost from your refund)
  • Subscription orders already in transit when you cancel
  • Products from third-party sellers (if you bought our products on Amazon, eBay, or another platform, contact that platform's customer service — we can't process those returns directly)

Damaged or Wrong Items

If your order arrives damaged or you received the wrong product, that's on us. We'll fix it fast.

  1. Take photos of the damage or wrong item before unpacking everything
  2. Email support@shopstellarsecret.com within 7 days of delivery
  3. Include your order number and the photos
  4. We'll send a replacement at no cost — no need to return the damaged or wrong item

Refund Processing Times

Once we receive and inspect your return:

  • Refund decision: Within 3 business days
  • Refund processed: Same day as decision
  • Refund posted to your account: 5-10 business days after processing (depends on your bank)
  • Store credit issued: Same day as decision

You'll receive an email confirming the refund or store credit at each step.

What If My Return Gets Lost in Transit?

If you mailed your return and didn't get a confirmation from us within 10 business days, email support@shopstellarsecret.com with your tracking number. If you used a prepaid label we sent, we'll track it. If you used your own carrier, we'll need the tracking number to investigate with the carrier.

Questions?

We're a small team that actually answers our own emails. If anything about a return isn't clear, reach out:

Email: support@shopstellarsecret.com Response time: Within 1 business day

This policy was last updated May 25, 2026. We may update it occasionally to reflect changes in our operations. The most current version always lives at stellarstory.us/policies/refund-policy.