Shipping policy

Shipping Policy

We keep shipping simple. Here's exactly what to expect when you order from us.

Where We Ship

We currently ship to all 50 U.S. states. We don't yet ship to international addresses, P.O. boxes, APO/FPO/DPO military addresses, or U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands). We're working on expanding — if you'd like to be notified when we ship to your area, sign up for our newsletter.

Shipping Costs

Free shipping on orders over $35. Below $35, a flat shipping rate is calculated at checkout based on your location. No hidden fees, no per-item charges.

When Your Order Ships

We process orders Monday through Friday, excluding U.S. federal holidays. Most orders ship within 1-2 business days of being placed.

Typical delivery: 3-5 business days after your order ships. You'll receive an email with tracking information as soon as your order is on its way.

Orders placed on weekends or holidays will be processed on the next business day.

A Note on Multiple Packages

We work with a few different fulfillment partners to bring you the best products at honest prices. If your order includes products from different facilities, you may receive your items in more than one package — sometimes arriving on different days.

If this happens, you'll get separate tracking emails for each package, so you'll always know what's coming and when. Your total shipping cost stays the same; you're not charged extra for split shipments.

Tracking Your Order

Once your order ships, you'll get an email with a tracking number. You can also check your order status anytime by logging into your account at stellarstory.us.

If you don't see a shipping confirmation within 3 business days of placing your order, check your spam folder first. If it's still missing, email us at support@stellarstory.us and we'll track it down for you.

If Something Goes Wrong

We do everything we can to get your order to you on time and intact. Sometimes things happen that are outside our control — carrier delays, weather disruptions, or rare lost packages.

If your tracking shows delivered but you can't find the package:

  1. Check with neighbors and household members
  2. Look for hidden delivery spots (porches, garages, side doors)
  3. Contact your local USPS or carrier office
  4. If you still can't locate it after 48 hours, email us at support@stellarstory.us

We'll work with you to file a claim with the carrier and figure out the right next step — whether that's a replacement or a refund.

If your package is delayed in transit: Carrier delays beyond our control aren't grounds for refunds during the active shipping window, but if a package is significantly delayed (more than 10 business days from ship date), reach out and we'll help.

Wrong Address

Please double-check your shipping address before placing your order. We can update an address if your order hasn't shipped yet — email support@stellarstory.us as soon as possible.

Once an order has shipped to an address you provided, we can't reroute it or guarantee replacement if it's lost due to address errors. If a package is returned to us due to an undeliverable address, we'll refund your order minus the original shipping cost.

Damaged Packages

If your package arrives damaged or items inside are broken, take a photo before unpacking everything and email us at support@stellarstory.us within 7 days. We'll send a replacement at no cost.

Storage Conditions

Most of our products are stable at typical shipping temperatures, but a few notes:

Gummy products (like our Panax Ginseng Gummy) can soften or clump in extreme heat. If you live somewhere very hot, consider asking your delivery carrier to leave the package in a shaded spot or during cooler hours. If gummies arrive softened, just refrigerate them for an hour and they firm right back up.

Liquid products (like our Korean Red Ginseng Extract Sticks) are stable but ship in protective packaging. Refrigerate after opening for the freshest taste.

Subscription Orders

If you're on a subscribe-and-save plan, your subscription orders ship on the same schedule as your subscription billing date. You'll get a reminder email 2 days before each shipment so you can skip, pause, or modify.

Questions?

We're a small team that actually answers our own emails. If anything about your shipment isn't clear or you need help, reach out:

Email: support@shopstellarsecret.com Response time: Within 1 business day

This policy was last updated May 25, 2026. We may update it occasionally to reflect changes in our shipping operations. The most current version always lives at stellarstory.us/policies/shipping-policy.