Shipping Policy

We keep shipping simple. Here is what to expect when you order from Stellar Secret.

Where We Ship

We currently ship to all 50 U.S. states. We do not currently ship to international addresses, P.O. boxes, APO/FPO/DPO military addresses, or U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands.

Shipping Costs

Free standard shipping on orders of $35 or more. For orders under $35, the shipping rate is calculated at checkout based on the delivery location. The qualifying order value is calculated after discounts and before taxes.

Processing and Delivery

We process orders Monday through Friday, excluding U.S. federal holidays. Most orders ship within 1–2 business days after they are placed.

Standard transit time is typically 3–5 business days after shipment. Most orders therefore arrive within approximately 4–7 business days after being placed, although carrier, weather, holiday, or destination delays can occur.

Orders placed on weekends or holidays are processed on the next business day. You will receive tracking information by email when your order ships.

Multiple Packages

Products may ship from different fulfillment facilities. If an order is split into more than one package, the packages may arrive on different days and you may receive a separate tracking email for each package. You will not be charged an additional shipping fee because an order is split.

Tracking Your Order

Use the tracking link in your shipping confirmation email or sign in at www.shopstellarsecret.com/account.

If you do not receive a shipping confirmation within 3 business days, check your spam folder and then email support@shopstellarsecret.com with your order number.

Address Changes

Contact us as soon as possible if a shipping address needs to be corrected. We cannot guarantee an address can be changed after an order has been processed or shipped.

Delivery Problems

Carrier, weather, and other delays outside our control can occur. If tracking shows delivered but you cannot find the package, check with household members and neighbors, look around the delivery location, and contact the carrier. If the package is still missing after 48 hours, email support@shopstellarsecret.com.

If an order arrives damaged, incorrect, or incomplete, contact us promptly with your order number and photos when applicable. We will review the issue and provide the appropriate next steps.

Returns

For return eligibility and instructions, see our Return & Refund Policy.

Questions

Email support@shopstellarsecret.com. The current version of this policy is available at www.shopstellarsecret.com/policies/shipping-policy.

Last updated: August 24, 2026